Updated for 2025 Policy
We believe in total transparency. This page explains exactly what we cover, what we don’t, and why—based on how your inventory is sourced.
China 3PL Only = You buy, we ship. Product responsibility is yours.
Sourcing & Fulfillment = We buy, we ship. We cover 100% inbound inspection.
The only line that changes product responsibility is whether Wefulfil purchased the products for you.
China 3PL Only
You purchase products directly from your suppliers. Wefulfil provides warehousing, fulfillment, and logistics only.
We handle: Storage, picking/packing, dispatch, and global shipping coordination.
Product responsibility: Stays with your supplier (Wefulfil is not the manufacturer).
Sourcing & Fulfillment
Wefulfil acts as your purchasing agent. Responsibility is based on confirmed samples and approved specs.
We handle: Supplier selection, procurement, and 100% inbound inspection.
Resolution: Rework, replacement, or partial refund if specs aren’t met.
Shipping fulfillment and SLA terms apply equally to both services. The difference lies strictly in product quality responsibility.
This is how quickly orders leave our warehouse once they are ready.
Stocked Items
For inventory already sitting in our warehouse.
Dispatch rate within 24 hours.
Pre-Order / Wefulfil Buy
Once inventory arrives and passes QC.
Dispatch rate once stock is replenished.
Dispatch time is just the processing time. The Shipping SLA (delivery promise) counts from the moment we hand the package to the carrier (Dispatch Date).
We catch issues before they ship. The level of checking depends on your service type.
Free Inbound QC
For client-sourced inventory, we randomly check boxes for obvious visual damage.
Checks: Obvious breakage, carton damage, label mismatch.
Excludes: Functional testing, inner contents, or complex performance tests.
Issues found: We do not put away; we send photos/video and wait for confirmation.
Wefulfil Buy — QC
For inventory purchased by Wefulfil, 100% checking is covered by us.
No extra cost: 100% quantity and visual check included.
Functional testing: Available as an add-on where required and agreed.
Issues found: We stop put-away, document issues, and proceed based on agreed specs.
Any inspection involving product functionality (power-on/usage/performance) must be agreed and scoped. Testing is charged per SKU based on difficulty.
If we are late, we pay. SLA is calculated in business days starting from the dispatch date.
Starts: From Dispatch Date.
Units: Business Days (excludes weekends/holidays).
Customs: Delays ARE covered under our SLA.
Compensation is calculated per order, based on the actual shipping fee paid.
+3 Days Late
+5 Days Late
Excludes: Incorrect addresses, force majeure, or end-consumer issues.
A detailed look at who is responsible for what.
Common questions we get about refunds, QC, and SLA.
Compensation is calculated per order, based on the actual shipping fee paid, measured in business days: 30% after +3 business days beyond commitment, and 100% after +5 business days.
No. Dispatching time is how quickly we ship out once an order is ready. The shipping SLA (delivery time) is measured from the dispatch date in business days.
Business days exclude weekends and public holidays in the dispatch origin. SLA calculations are based on working days only.
If issues are found during inbound inspection, inventory is not put away. We document the issue with photos or video and notify you before any next step is taken.
No. Under Sourcing and Fulfillment, resolutions are handled within the agreed scope and may include replacement, rework, or partial refund. Full cash refunds are not the default solution.
Refunds or compensation do not apply to incorrect addresses provided by the client, force majeure events, customs actions beyond compliance requirements, or end-consumer-related delivery issues.
